Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

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History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

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Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

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Hobbies/Interests: Everyone enjoys talking about themselves, so feel free to ask your clients what they enjoy doing, if they have any talents or interesting skills, what music or movies they enjoy, if there is something they would like to do or try, if they used to have a hobby or interest that they can show you their work from (for example, paintings or drawings). This could even open up discussions for visiting related places like art galleries, plays, shows, films or restaurants. If your client is open to visiting a place, speak to your manager and the client’s family first to arrange a suitable plan.

Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

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Example Response: “I have three teenage children – 2 boys and 1 girl – they are wonderful. A bit of a handful from time to time, as you would expect. Do you have any children, Mrs Blank? What do they do for study/work? Do they visit you often? Do they live close by? Do you have any grandchildren?”

Hobbies/Interests: Everyone enjoys talking about themselves, so feel free to ask your clients what they enjoy doing, if they have any talents or interesting skills, what music or movies they enjoy, if there is something they would like to do or try, if they used to have a hobby or interest that they can show you their work from (for example, paintings or drawings). This could even open up discussions for visiting related places like art galleries, plays, shows, films or restaurants. If your client is open to visiting a place, speak to your manager and the client’s family first to arrange a suitable plan.

Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

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Conversation Prompts:

Family: Mrs Blank always asks about carer’s families. Keeping your side of the conversation at “surface level” is important. Surface level means only sharing the basics (for example, first name only, ages, jobs) and then directing the conversation back toward the client’s life and family. Use the opportunity to learn about them by saying “Tell me more about your family/children” or asking, “What about yours?” when you finish answering their question.

Example Response: “I have three teenage children – 2 boys and 1 girl – they are wonderful. A bit of a handful from time to time, as you would expect. Do you have any children, Mrs Blank? What do they do for study/work? Do they visit you often? Do they live close by? Do you have any grandchildren?”

Hobbies/Interests: Everyone enjoys talking about themselves, so feel free to ask your clients what they enjoy doing, if they have any talents or interesting skills, what music or movies they enjoy, if there is something they would like to do or try, if they used to have a hobby or interest that they can show you their work from (for example, paintings or drawings). This could even open up discussions for visiting related places like art galleries, plays, shows, films or restaurants. If your client is open to visiting a place, speak to your manager and the client’s family first to arrange a suitable plan.

Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

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Unacceptable Behaviour for Aged Care Workers:

• Do not wait until the last minute to call in sick or late. Give your employer as much time as possible to find a replacement worker. Leaving an elderly client with no carer and no explanation causes distress and confusion. Do not call the client or their family, only your care manager or rostering team. Do not text or leave voicemails for your employer, you must speak to someone on the phone regarding your absence.
• Do not agree to early morning shifts if you are not a morning person.
• Never leave a client alone, unless they are sleeping or during private bathroom use (or where specified by their family).
• Never leave a client’s house. Only leave at the end of your shift or after you have spoken to a care manager (if, for example, you become sick or injured during the shift).
• Do not become distracted by your phone during your time with a client. It is bad manners and a client could injure themselves while you are distracted.
• Do not discuss work related stress with clients or their families. If you need help or advice, contact your care manager or use the company EAP service (free and anonymous).
• Avoid religious or political discussions where possible. If a client says something inappropriate or uncomfortable to you, call your care manager and they will give you advice.
• You must attempt to kindly reject money or gifts from clients. It is acceptable to gently inform them that your employer doesn’t allow gifts to be accepted. If they insist on giving you something, tell them you will check with your care manager.
• You must not become angry with clients. Do your best to communicate clearly. If the situation is not improving, move to another room (if safe to do so) and call your care manager for advice. If your care manager is unavailable, you can speak to another one. If you are unsure about anything, always call a care manager first. Do not leave the client’s house unless you feel unsafe to remain there.
• Do not switch your phone off or to silent/do not disturb mode during the hours you agreed to be contactable. Please carefully consider when you will be able to answer your phone.

Conversation Prompts:

Family: Mrs Blank always asks about carer’s families. Keeping your side of the conversation at “surface level” is important. Surface level means only sharing the basics (for example, first name only, ages, jobs) and then directing the conversation back toward the client’s life and family. Use the opportunity to learn about them by saying “Tell me more about your family/children” or asking, “What about yours?” when you finish answering their question.

Example Response: “I have three teenage children – 2 boys and 1 girl – they are wonderful. A bit of a handful from time to time, as you would expect. Do you have any children, Mrs Blank? What do they do for study/work? Do they visit you often? Do they live close by? Do you have any grandchildren?”

Hobbies/Interests: Everyone enjoys talking about themselves, so feel free to ask your clients what they enjoy doing, if they have any talents or interesting skills, what music or movies they enjoy, if there is something they would like to do or try, if they used to have a hobby or interest that they can show you their work from (for example, paintings or drawings). This could even open up discussions for visiting related places like art galleries, plays, shows, films or restaurants. If your client is open to visiting a place, speak to your manager and the client’s family first to arrange a suitable plan.

Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

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How To Be An Effective Aged Care Worker:

• Always answer calls from your care employer to assist with schedule changes. You must be easy to contact and quick to respond.
• Ensure you can reasonably take on shifts on a regular, ongoing basis.
• Be aware that older age and generational/cultural differences can sometimes lead to difficult comments or conversations. Please report anything inappropriate to your care manager as soon as the shift ends (or immediately, if you feel physically uncomfortable). Please be aware that some elderly clients, particularly those with dementia, may not have full awareness of what they are saying.
• Avoid using modern slang or abbreviations (like “arvo” instead of “afternoon”) when talking to elderly clients. Do not talk too fast. If your client does not understand, speak louder and slower or try to simplify your explanation/question. Many elderly people have hearing issues and some may need time to comprehend and respond.

Unacceptable Behaviour for Aged Care Workers:

• Do not wait until the last minute to call in sick or late. Give your employer as much time as possible to find a replacement worker. Leaving an elderly client with no carer and no explanation causes distress and confusion. Do not call the client or their family, only your care manager or rostering team. Do not text or leave voicemails for your employer, you must speak to someone on the phone regarding your absence.
• Do not agree to early morning shifts if you are not a morning person.
• Never leave a client alone, unless they are sleeping or during private bathroom use (or where specified by their family).
• Never leave a client’s house. Only leave at the end of your shift or after you have spoken to a care manager (if, for example, you become sick or injured during the shift).
• Do not become distracted by your phone during your time with a client. It is bad manners and a client could injure themselves while you are distracted.
• Do not discuss work related stress with clients or their families. If you need help or advice, contact your care manager or use the company EAP service (free and anonymous).
• Avoid religious or political discussions where possible. If a client says something inappropriate or uncomfortable to you, call your care manager and they will give you advice.
• You must attempt to kindly reject money or gifts from clients. It is acceptable to gently inform them that your employer doesn’t allow gifts to be accepted. If they insist on giving you something, tell them you will check with your care manager.
• You must not become angry with clients. Do your best to communicate clearly. If the situation is not improving, move to another room (if safe to do so) and call your care manager for advice. If your care manager is unavailable, you can speak to another one. If you are unsure about anything, always call a care manager first. Do not leave the client’s house unless you feel unsafe to remain there.
• Do not switch your phone off or to silent/do not disturb mode during the hours you agreed to be contactable. Please carefully consider when you will be able to answer your phone.

Conversation Prompts:

Family: Mrs Blank always asks about carer’s families. Keeping your side of the conversation at “surface level” is important. Surface level means only sharing the basics (for example, first name only, ages, jobs) and then directing the conversation back toward the client’s life and family. Use the opportunity to learn about them by saying “Tell me more about your family/children” or asking, “What about yours?” when you finish answering their question.

Example Response: “I have three teenage children – 2 boys and 1 girl – they are wonderful. A bit of a handful from time to time, as you would expect. Do you have any children, Mrs Blank? What do they do for study/work? Do they visit you often? Do they live close by? Do you have any grandchildren?”

Hobbies/Interests: Everyone enjoys talking about themselves, so feel free to ask your clients what they enjoy doing, if they have any talents or interesting skills, what music or movies they enjoy, if there is something they would like to do or try, if they used to have a hobby or interest that they can show you their work from (for example, paintings or drawings). This could even open up discussions for visiting related places like art galleries, plays, shows, films or restaurants. If your client is open to visiting a place, speak to your manager and the client’s family first to arrange a suitable plan.

Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

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As per the Aged Care Act of 1997, you must be of sound mind, in control of your actions and have not declared bankruptcy.

How To Be An Effective Aged Care Worker:

• Always answer calls from your care employer to assist with schedule changes. You must be easy to contact and quick to respond.
• Ensure you can reasonably take on shifts on a regular, ongoing basis.
• Be aware that older age and generational/cultural differences can sometimes lead to difficult comments or conversations. Please report anything inappropriate to your care manager as soon as the shift ends (or immediately, if you feel physically uncomfortable). Please be aware that some elderly clients, particularly those with dementia, may not have full awareness of what they are saying.
• Avoid using modern slang or abbreviations (like “arvo” instead of “afternoon”) when talking to elderly clients. Do not talk too fast. If your client does not understand, speak louder and slower or try to simplify your explanation/question. Many elderly people have hearing issues and some may need time to comprehend and respond.

Unacceptable Behaviour for Aged Care Workers:

• Do not wait until the last minute to call in sick or late. Give your employer as much time as possible to find a replacement worker. Leaving an elderly client with no carer and no explanation causes distress and confusion. Do not call the client or their family, only your care manager or rostering team. Do not text or leave voicemails for your employer, you must speak to someone on the phone regarding your absence.
• Do not agree to early morning shifts if you are not a morning person.
• Never leave a client alone, unless they are sleeping or during private bathroom use (or where specified by their family).
• Never leave a client’s house. Only leave at the end of your shift or after you have spoken to a care manager (if, for example, you become sick or injured during the shift).
• Do not become distracted by your phone during your time with a client. It is bad manners and a client could injure themselves while you are distracted.
• Do not discuss work related stress with clients or their families. If you need help or advice, contact your care manager or use the company EAP service (free and anonymous).
• Avoid religious or political discussions where possible. If a client says something inappropriate or uncomfortable to you, call your care manager and they will give you advice.
• You must attempt to kindly reject money or gifts from clients. It is acceptable to gently inform them that your employer doesn’t allow gifts to be accepted. If they insist on giving you something, tell them you will check with your care manager.
• You must not become angry with clients. Do your best to communicate clearly. If the situation is not improving, move to another room (if safe to do so) and call your care manager for advice. If your care manager is unavailable, you can speak to another one. If you are unsure about anything, always call a care manager first. Do not leave the client’s house unless you feel unsafe to remain there.
• Do not switch your phone off or to silent/do not disturb mode during the hours you agreed to be contactable. Please carefully consider when you will be able to answer your phone.

Conversation Prompts:

Family: Mrs Blank always asks about carer’s families. Keeping your side of the conversation at “surface level” is important. Surface level means only sharing the basics (for example, first name only, ages, jobs) and then directing the conversation back toward the client’s life and family. Use the opportunity to learn about them by saying “Tell me more about your family/children” or asking, “What about yours?” when you finish answering their question.

Example Response: “I have three teenage children – 2 boys and 1 girl – they are wonderful. A bit of a handful from time to time, as you would expect. Do you have any children, Mrs Blank? What do they do for study/work? Do they visit you often? Do they live close by? Do you have any grandchildren?”

Hobbies/Interests: Everyone enjoys talking about themselves, so feel free to ask your clients what they enjoy doing, if they have any talents or interesting skills, what music or movies they enjoy, if there is something they would like to do or try, if they used to have a hobby or interest that they can show you their work from (for example, paintings or drawings). This could even open up discussions for visiting related places like art galleries, plays, shows, films or restaurants. If your client is open to visiting a place, speak to your manager and the client’s family first to arrange a suitable plan.

Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

[/vc_column_text][/vc_column][/vc_row]

Please Note: This list is not a compulsory requirement. Your responsibilities will differ based on what role you apply for. This is a general indicator of what to expect, and what will be expected of you, if you do decide to become an aged care worker.

As per the Aged Care Act of 1997, you must be of sound mind, in control of your actions and have not declared bankruptcy.

How To Be An Effective Aged Care Worker:

• Always answer calls from your care employer to assist with schedule changes. You must be easy to contact and quick to respond.
• Ensure you can reasonably take on shifts on a regular, ongoing basis.
• Be aware that older age and generational/cultural differences can sometimes lead to difficult comments or conversations. Please report anything inappropriate to your care manager as soon as the shift ends (or immediately, if you feel physically uncomfortable). Please be aware that some elderly clients, particularly those with dementia, may not have full awareness of what they are saying.
• Avoid using modern slang or abbreviations (like “arvo” instead of “afternoon”) when talking to elderly clients. Do not talk too fast. If your client does not understand, speak louder and slower or try to simplify your explanation/question. Many elderly people have hearing issues and some may need time to comprehend and respond.

Unacceptable Behaviour for Aged Care Workers:

• Do not wait until the last minute to call in sick or late. Give your employer as much time as possible to find a replacement worker. Leaving an elderly client with no carer and no explanation causes distress and confusion. Do not call the client or their family, only your care manager or rostering team. Do not text or leave voicemails for your employer, you must speak to someone on the phone regarding your absence.
• Do not agree to early morning shifts if you are not a morning person.
• Never leave a client alone, unless they are sleeping or during private bathroom use (or where specified by their family).
• Never leave a client’s house. Only leave at the end of your shift or after you have spoken to a care manager (if, for example, you become sick or injured during the shift).
• Do not become distracted by your phone during your time with a client. It is bad manners and a client could injure themselves while you are distracted.
• Do not discuss work related stress with clients or their families. If you need help or advice, contact your care manager or use the company EAP service (free and anonymous).
• Avoid religious or political discussions where possible. If a client says something inappropriate or uncomfortable to you, call your care manager and they will give you advice.
• You must attempt to kindly reject money or gifts from clients. It is acceptable to gently inform them that your employer doesn’t allow gifts to be accepted. If they insist on giving you something, tell them you will check with your care manager.
• You must not become angry with clients. Do your best to communicate clearly. If the situation is not improving, move to another room (if safe to do so) and call your care manager for advice. If your care manager is unavailable, you can speak to another one. If you are unsure about anything, always call a care manager first. Do not leave the client’s house unless you feel unsafe to remain there.
• Do not switch your phone off or to silent/do not disturb mode during the hours you agreed to be contactable. Please carefully consider when you will be able to answer your phone.

Conversation Prompts:

Family: Mrs Blank always asks about carer’s families. Keeping your side of the conversation at “surface level” is important. Surface level means only sharing the basics (for example, first name only, ages, jobs) and then directing the conversation back toward the client’s life and family. Use the opportunity to learn about them by saying “Tell me more about your family/children” or asking, “What about yours?” when you finish answering their question.

Example Response: “I have three teenage children – 2 boys and 1 girl – they are wonderful. A bit of a handful from time to time, as you would expect. Do you have any children, Mrs Blank? What do they do for study/work? Do they visit you often? Do they live close by? Do you have any grandchildren?”

Hobbies/Interests: Everyone enjoys talking about themselves, so feel free to ask your clients what they enjoy doing, if they have any talents or interesting skills, what music or movies they enjoy, if there is something they would like to do or try, if they used to have a hobby or interest that they can show you their work from (for example, paintings or drawings). This could even open up discussions for visiting related places like art galleries, plays, shows, films or restaurants. If your client is open to visiting a place, speak to your manager and the client’s family first to arrange a suitable plan.

Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

[/vc_column_text][/vc_column][/vc_row]

• Are you willing to occasionally travel up to an hour from your house if required? (Please note, public transport is not an option)
• Are you willing to work 24 hour or sleepover shifts?
• Are you comfortable with casual shift work?
• Can you remain calm if someone else becomes distressed or confused?
• Could you be described by others as a gentle, sensible and calm person?
• Do you genuinely care for and want to help elderly people?
• Can you work well with different personalities to your own?
  
• Do you enjoy long conversations?
  
• Are you an organised person?
  
• Are you always early or on time to work?
  
• Are you willing to work early mornings?
  
• Do you have a valid driver’s license? Do you have a car?

• Please Note: This list is not a compulsory requirement. Your responsibilities will differ based on what role you apply for. This is a general indicator of what to expect, and what will be expected of you, if you do decide to become an aged care worker.

As per the Aged Care Act of 1997, you must be of sound mind, in control of your actions and have not declared bankruptcy.

How To Be An Effective Aged Care Worker:

• Always answer calls from your care employer to assist with schedule changes. You must be easy to contact and quick to respond.
• Ensure you can reasonably take on shifts on a regular, ongoing basis.
• Be aware that older age and generational/cultural differences can sometimes lead to difficult comments or conversations. Please report anything inappropriate to your care manager as soon as the shift ends (or immediately, if you feel physically uncomfortable). Please be aware that some elderly clients, particularly those with dementia, may not have full awareness of what they are saying.
• Avoid using modern slang or abbreviations (like “arvo” instead of “afternoon”) when talking to elderly clients. Do not talk too fast. If your client does not understand, speak louder and slower or try to simplify your explanation/question. Many elderly people have hearing issues and some may need time to comprehend and respond.

Unacceptable Behaviour for Aged Care Workers:

• Do not wait until the last minute to call in sick or late. Give your employer as much time as possible to find a replacement worker. Leaving an elderly client with no carer and no explanation causes distress and confusion. Do not call the client or their family, only your care manager or rostering team. Do not text or leave voicemails for your employer, you must speak to someone on the phone regarding your absence.
• Do not agree to early morning shifts if you are not a morning person.
• Never leave a client alone, unless they are sleeping or during private bathroom use (or where specified by their family).
• Never leave a client’s house. Only leave at the end of your shift or after you have spoken to a care manager (if, for example, you become sick or injured during the shift).
• Do not become distracted by your phone during your time with a client. It is bad manners and a client could injure themselves while you are distracted.
• Do not discuss work related stress with clients or their families. If you need help or advice, contact your care manager or use the company EAP service (free and anonymous).
• Avoid religious or political discussions where possible. If a client says something inappropriate or uncomfortable to you, call your care manager and they will give you advice.
• You must attempt to kindly reject money or gifts from clients. It is acceptable to gently inform them that your employer doesn’t allow gifts to be accepted. If they insist on giving you something, tell them you will check with your care manager.
• You must not become angry with clients. Do your best to communicate clearly. If the situation is not improving, move to another room (if safe to do so) and call your care manager for advice. If your care manager is unavailable, you can speak to another one. If you are unsure about anything, always call a care manager first. Do not leave the client’s house unless you feel unsafe to remain there.
• Do not switch your phone off or to silent/do not disturb mode during the hours you agreed to be contactable. Please carefully consider when you will be able to answer your phone.

Conversation Prompts:

Family: Mrs Blank always asks about carer’s families. Keeping your side of the conversation at “surface level” is important. Surface level means only sharing the basics (for example, first name only, ages, jobs) and then directing the conversation back toward the client’s life and family. Use the opportunity to learn about them by saying “Tell me more about your family/children” or asking, “What about yours?” when you finish answering their question.

Example Response: “I have three teenage children – 2 boys and 1 girl – they are wonderful. A bit of a handful from time to time, as you would expect. Do you have any children, Mrs Blank? What do they do for study/work? Do they visit you often? Do they live close by? Do you have any grandchildren?”

Hobbies/Interests: Everyone enjoys talking about themselves, so feel free to ask your clients what they enjoy doing, if they have any talents or interesting skills, what music or movies they enjoy, if there is something they would like to do or try, if they used to have a hobby or interest that they can show you their work from (for example, paintings or drawings). This could even open up discussions for visiting related places like art galleries, plays, shows, films or restaurants. If your client is open to visiting a place, speak to your manager and the client’s family first to arrange a suitable plan.

Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

[/vc_column_text][/vc_column][/vc_row]

Carefully consider the following criteria before becoming an aged care worker:

• Are you willing to occasionally travel up to an hour from your house if required? (Please note, public transport is not an option)
• Are you willing to work 24 hour or sleepover shifts?
• Are you comfortable with casual shift work?
• Can you remain calm if someone else becomes distressed or confused?
• Could you be described by others as a gentle, sensible and calm person?
• Do you genuinely care for and want to help elderly people?
• Can you work well with different personalities to your own?
  
• Do you enjoy long conversations?
  
• Are you an organised person?
  
• Are you always early or on time to work?
  
• Are you willing to work early mornings?
  
• Do you have a valid driver’s license? Do you have a car?

• Please Note: This list is not a compulsory requirement. Your responsibilities will differ based on what role you apply for. This is a general indicator of what to expect, and what will be expected of you, if you do decide to become an aged care worker.

As per the Aged Care Act of 1997, you must be of sound mind, in control of your actions and have not declared bankruptcy.

How To Be An Effective Aged Care Worker:

• Always answer calls from your care employer to assist with schedule changes. You must be easy to contact and quick to respond.
• Ensure you can reasonably take on shifts on a regular, ongoing basis.
• Be aware that older age and generational/cultural differences can sometimes lead to difficult comments or conversations. Please report anything inappropriate to your care manager as soon as the shift ends (or immediately, if you feel physically uncomfortable). Please be aware that some elderly clients, particularly those with dementia, may not have full awareness of what they are saying.
• Avoid using modern slang or abbreviations (like “arvo” instead of “afternoon”) when talking to elderly clients. Do not talk too fast. If your client does not understand, speak louder and slower or try to simplify your explanation/question. Many elderly people have hearing issues and some may need time to comprehend and respond.

Unacceptable Behaviour for Aged Care Workers:

• Do not wait until the last minute to call in sick or late. Give your employer as much time as possible to find a replacement worker. Leaving an elderly client with no carer and no explanation causes distress and confusion. Do not call the client or their family, only your care manager or rostering team. Do not text or leave voicemails for your employer, you must speak to someone on the phone regarding your absence.
• Do not agree to early morning shifts if you are not a morning person.
• Never leave a client alone, unless they are sleeping or during private bathroom use (or where specified by their family).
• Never leave a client’s house. Only leave at the end of your shift or after you have spoken to a care manager (if, for example, you become sick or injured during the shift).
• Do not become distracted by your phone during your time with a client. It is bad manners and a client could injure themselves while you are distracted.
• Do not discuss work related stress with clients or their families. If you need help or advice, contact your care manager or use the company EAP service (free and anonymous).
• Avoid religious or political discussions where possible. If a client says something inappropriate or uncomfortable to you, call your care manager and they will give you advice.
• You must attempt to kindly reject money or gifts from clients. It is acceptable to gently inform them that your employer doesn’t allow gifts to be accepted. If they insist on giving you something, tell them you will check with your care manager.
• You must not become angry with clients. Do your best to communicate clearly. If the situation is not improving, move to another room (if safe to do so) and call your care manager for advice. If your care manager is unavailable, you can speak to another one. If you are unsure about anything, always call a care manager first. Do not leave the client’s house unless you feel unsafe to remain there.
• Do not switch your phone off or to silent/do not disturb mode during the hours you agreed to be contactable. Please carefully consider when you will be able to answer your phone.

Conversation Prompts:

Family: Mrs Blank always asks about carer’s families. Keeping your side of the conversation at “surface level” is important. Surface level means only sharing the basics (for example, first name only, ages, jobs) and then directing the conversation back toward the client’s life and family. Use the opportunity to learn about them by saying “Tell me more about your family/children” or asking, “What about yours?” when you finish answering their question.

Example Response: “I have three teenage children – 2 boys and 1 girl – they are wonderful. A bit of a handful from time to time, as you would expect. Do you have any children, Mrs Blank? What do they do for study/work? Do they visit you often? Do they live close by? Do you have any grandchildren?”

Hobbies/Interests: Everyone enjoys talking about themselves, so feel free to ask your clients what they enjoy doing, if they have any talents or interesting skills, what music or movies they enjoy, if there is something they would like to do or try, if they used to have a hobby or interest that they can show you their work from (for example, paintings or drawings). This could even open up discussions for visiting related places like art galleries, plays, shows, films or restaurants. If your client is open to visiting a place, speak to your manager and the client’s family first to arrange a suitable plan.

Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

[/vc_column_text][/vc_column][/vc_row]

Am I Right For Aged Care?

As with any career, some are better suited to become an aged care worker than others. Helping elderly people is extremely rewarding, but can also be challenging.

Carefully consider the following criteria before becoming an aged care worker:

• Are you willing to occasionally travel up to an hour from your house if required? (Please note, public transport is not an option)
• Are you willing to work 24 hour or sleepover shifts?
• Are you comfortable with casual shift work?
• Can you remain calm if someone else becomes distressed or confused?
• Could you be described by others as a gentle, sensible and calm person?
• Do you genuinely care for and want to help elderly people?
• Can you work well with different personalities to your own?
  
• Do you enjoy long conversations?
  
• Are you an organised person?
  
• Are you always early or on time to work?
  
• Are you willing to work early mornings?
  
• Do you have a valid driver’s license? Do you have a car?

• Please Note: This list is not a compulsory requirement. Your responsibilities will differ based on what role you apply for. This is a general indicator of what to expect, and what will be expected of you, if you do decide to become an aged care worker.

As per the Aged Care Act of 1997, you must be of sound mind, in control of your actions and have not declared bankruptcy.

How To Be An Effective Aged Care Worker:

• Always answer calls from your care employer to assist with schedule changes. You must be easy to contact and quick to respond.
• Ensure you can reasonably take on shifts on a regular, ongoing basis.
• Be aware that older age and generational/cultural differences can sometimes lead to difficult comments or conversations. Please report anything inappropriate to your care manager as soon as the shift ends (or immediately, if you feel physically uncomfortable). Please be aware that some elderly clients, particularly those with dementia, may not have full awareness of what they are saying.
• Avoid using modern slang or abbreviations (like “arvo” instead of “afternoon”) when talking to elderly clients. Do not talk too fast. If your client does not understand, speak louder and slower or try to simplify your explanation/question. Many elderly people have hearing issues and some may need time to comprehend and respond.

Unacceptable Behaviour for Aged Care Workers:

• Do not wait until the last minute to call in sick or late. Give your employer as much time as possible to find a replacement worker. Leaving an elderly client with no carer and no explanation causes distress and confusion. Do not call the client or their family, only your care manager or rostering team. Do not text or leave voicemails for your employer, you must speak to someone on the phone regarding your absence.
• Do not agree to early morning shifts if you are not a morning person.
• Never leave a client alone, unless they are sleeping or during private bathroom use (or where specified by their family).
• Never leave a client’s house. Only leave at the end of your shift or after you have spoken to a care manager (if, for example, you become sick or injured during the shift).
• Do not become distracted by your phone during your time with a client. It is bad manners and a client could injure themselves while you are distracted.
• Do not discuss work related stress with clients or their families. If you need help or advice, contact your care manager or use the company EAP service (free and anonymous).
• Avoid religious or political discussions where possible. If a client says something inappropriate or uncomfortable to you, call your care manager and they will give you advice.
• You must attempt to kindly reject money or gifts from clients. It is acceptable to gently inform them that your employer doesn’t allow gifts to be accepted. If they insist on giving you something, tell them you will check with your care manager.
• You must not become angry with clients. Do your best to communicate clearly. If the situation is not improving, move to another room (if safe to do so) and call your care manager for advice. If your care manager is unavailable, you can speak to another one. If you are unsure about anything, always call a care manager first. Do not leave the client’s house unless you feel unsafe to remain there.
• Do not switch your phone off or to silent/do not disturb mode during the hours you agreed to be contactable. Please carefully consider when you will be able to answer your phone.

Conversation Prompts:

Family: Mrs Blank always asks about carer’s families. Keeping your side of the conversation at “surface level” is important. Surface level means only sharing the basics (for example, first name only, ages, jobs) and then directing the conversation back toward the client’s life and family. Use the opportunity to learn about them by saying “Tell me more about your family/children” or asking, “What about yours?” when you finish answering their question.

Example Response: “I have three teenage children – 2 boys and 1 girl – they are wonderful. A bit of a handful from time to time, as you would expect. Do you have any children, Mrs Blank? What do they do for study/work? Do they visit you often? Do they live close by? Do you have any grandchildren?”

Hobbies/Interests: Everyone enjoys talking about themselves, so feel free to ask your clients what they enjoy doing, if they have any talents or interesting skills, what music or movies they enjoy, if there is something they would like to do or try, if they used to have a hobby or interest that they can show you their work from (for example, paintings or drawings). This could even open up discussions for visiting related places like art galleries, plays, shows, films or restaurants. If your client is open to visiting a place, speak to your manager and the client’s family first to arrange a suitable plan.

Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

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What Is An Entry Level Worker?

• Entry level means you are starting as an aged care worker for the first time.
• Anyone over 18 can apply to become an aged care worker.
• Australian citizens and international applicants are welcome to apply for an entry level role.
• There are currently no minimum standard qualifications for entry-level care workers.
• Entry level workers do require screening checks to ensure they will work safely and responsibly with elderly people.

Completing A Screening Check:

• Police Check: To become an aged care worker, you must obtain an Australian police check. Online providers include CrimCheck, Fit2Work and Australia Post. Obtaining a check costs approximately $50 and will take between 3-7 days to return. Notify your employer as soon as your police check returns, regardless of the result.
• Reference Checks: Find two people who are happy to answer questions about what is it like to work with you. The best referee is someone you worked with for a month or more. A boss or supervisor is ideal but a colleague you worked extensively with is acceptable, too. Do not ask a friend, relative, neighbour or spouse. Ask referees for their current phone number and email address, and inform them they will be contacted soon.
• Interview: Ensure you arrive on time or 5 minutes early to any scheduled job interviews. Do not arrive too late or too early. Always call as soon as you become stuck in traffic, become lost or if you can no longer attend. Do not call in sick or late when the interview is just about to begin, and do not show up more than five minutes late. Arrange travel and parking the day before your interview, and check a map to ensure you know the way. Double check the address you are travelling to.

Am I Right For Aged Care?

As with any career, some are better suited to become an aged care worker than others. Helping elderly people is extremely rewarding, but can also be challenging.

Carefully consider the following criteria before becoming an aged care worker:

• Are you willing to occasionally travel up to an hour from your house if required? (Please note, public transport is not an option)
• Are you willing to work 24 hour or sleepover shifts?
• Are you comfortable with casual shift work?
• Can you remain calm if someone else becomes distressed or confused?
• Could you be described by others as a gentle, sensible and calm person?
• Do you genuinely care for and want to help elderly people?
• Can you work well with different personalities to your own?
  
• Do you enjoy long conversations?
  
• Are you an organised person?
  
• Are you always early or on time to work?
  
• Are you willing to work early mornings?
  
• Do you have a valid driver’s license? Do you have a car?

• Please Note: This list is not a compulsory requirement. Your responsibilities will differ based on what role you apply for. This is a general indicator of what to expect, and what will be expected of you, if you do decide to become an aged care worker.

As per the Aged Care Act of 1997, you must be of sound mind, in control of your actions and have not declared bankruptcy.

How To Be An Effective Aged Care Worker:

• Always answer calls from your care employer to assist with schedule changes. You must be easy to contact and quick to respond.
• Ensure you can reasonably take on shifts on a regular, ongoing basis.
• Be aware that older age and generational/cultural differences can sometimes lead to difficult comments or conversations. Please report anything inappropriate to your care manager as soon as the shift ends (or immediately, if you feel physically uncomfortable). Please be aware that some elderly clients, particularly those with dementia, may not have full awareness of what they are saying.
• Avoid using modern slang or abbreviations (like “arvo” instead of “afternoon”) when talking to elderly clients. Do not talk too fast. If your client does not understand, speak louder and slower or try to simplify your explanation/question. Many elderly people have hearing issues and some may need time to comprehend and respond.

Unacceptable Behaviour for Aged Care Workers:

• Do not wait until the last minute to call in sick or late. Give your employer as much time as possible to find a replacement worker. Leaving an elderly client with no carer and no explanation causes distress and confusion. Do not call the client or their family, only your care manager or rostering team. Do not text or leave voicemails for your employer, you must speak to someone on the phone regarding your absence.
• Do not agree to early morning shifts if you are not a morning person.
• Never leave a client alone, unless they are sleeping or during private bathroom use (or where specified by their family).
• Never leave a client’s house. Only leave at the end of your shift or after you have spoken to a care manager (if, for example, you become sick or injured during the shift).
• Do not become distracted by your phone during your time with a client. It is bad manners and a client could injure themselves while you are distracted.
• Do not discuss work related stress with clients or their families. If you need help or advice, contact your care manager or use the company EAP service (free and anonymous).
• Avoid religious or political discussions where possible. If a client says something inappropriate or uncomfortable to you, call your care manager and they will give you advice.
• You must attempt to kindly reject money or gifts from clients. It is acceptable to gently inform them that your employer doesn’t allow gifts to be accepted. If they insist on giving you something, tell them you will check with your care manager.
• You must not become angry with clients. Do your best to communicate clearly. If the situation is not improving, move to another room (if safe to do so) and call your care manager for advice. If your care manager is unavailable, you can speak to another one. If you are unsure about anything, always call a care manager first. Do not leave the client’s house unless you feel unsafe to remain there.
• Do not switch your phone off or to silent/do not disturb mode during the hours you agreed to be contactable. Please carefully consider when you will be able to answer your phone.

Conversation Prompts:

Family: Mrs Blank always asks about carer’s families. Keeping your side of the conversation at “surface level” is important. Surface level means only sharing the basics (for example, first name only, ages, jobs) and then directing the conversation back toward the client’s life and family. Use the opportunity to learn about them by saying “Tell me more about your family/children” or asking, “What about yours?” when you finish answering their question.

Example Response: “I have three teenage children – 2 boys and 1 girl – they are wonderful. A bit of a handful from time to time, as you would expect. Do you have any children, Mrs Blank? What do they do for study/work? Do they visit you often? Do they live close by? Do you have any grandchildren?”

Hobbies/Interests: Everyone enjoys talking about themselves, so feel free to ask your clients what they enjoy doing, if they have any talents or interesting skills, what music or movies they enjoy, if there is something they would like to do or try, if they used to have a hobby or interest that they can show you their work from (for example, paintings or drawings). This could even open up discussions for visiting related places like art galleries, plays, shows, films or restaurants. If your client is open to visiting a place, speak to your manager and the client’s family first to arrange a suitable plan.

Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

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What Is An Entry Level Worker?

• Entry level means you are starting as an aged care worker for the first time.
• Anyone over 18 can apply to become an aged care worker.
• Australian citizens and international applicants are welcome to apply for an entry level role.
• There are currently no minimum standard qualifications for entry-level care workers.
• Entry level workers do require screening checks to ensure they will work safely and responsibly with elderly people.

Completing A Screening Check:

• Police Check: To become an aged care worker, you must obtain an Australian police check. Online providers include CrimCheck, Fit2Work and Australia Post. Obtaining a check costs approximately $50 and will take between 3-7 days to return. Notify your employer as soon as your police check returns, regardless of the result.
• Reference Checks: Find two people who are happy to answer questions about what is it like to work with you. The best referee is someone you worked with for a month or more. A boss or supervisor is ideal but a colleague you worked extensively with is acceptable, too. Do not ask a friend, relative, neighbour or spouse. Ask referees for their current phone number and email address, and inform them they will be contacted soon.
• Interview: Ensure you arrive on time or 5 minutes early to any scheduled job interviews. Do not arrive too late or too early. Always call as soon as you become stuck in traffic, become lost or if you can no longer attend. Do not call in sick or late when the interview is just about to begin, and do not show up more than five minutes late. Arrange travel and parking the day before your interview, and check a map to ensure you know the way. Double check the address you are travelling to.

Am I Right For Aged Care?

As with any career, some are better suited to become an aged care worker than others. Helping elderly people is extremely rewarding, but can also be challenging.

Carefully consider the following criteria before becoming an aged care worker:

• Are you willing to occasionally travel up to an hour from your house if required? (Please note, public transport is not an option)
• Are you willing to work 24 hour or sleepover shifts?
• Are you comfortable with casual shift work?
• Can you remain calm if someone else becomes distressed or confused?
• Could you be described by others as a gentle, sensible and calm person?
• Do you genuinely care for and want to help elderly people?
• Can you work well with different personalities to your own?
  
• Do you enjoy long conversations?
  
• Are you an organised person?
  
• Are you always early or on time to work?
  
• Are you willing to work early mornings?
  
• Do you have a valid driver’s license? Do you have a car?

• Please Note: This list is not a compulsory requirement. Your responsibilities will differ based on what role you apply for. This is a general indicator of what to expect, and what will be expected of you, if you do decide to become an aged care worker.

As per the Aged Care Act of 1997, you must be of sound mind, in control of your actions and have not declared bankruptcy.

How To Be An Effective Aged Care Worker:

• Always answer calls from your care employer to assist with schedule changes. You must be easy to contact and quick to respond.
• Ensure you can reasonably take on shifts on a regular, ongoing basis.
• Be aware that older age and generational/cultural differences can sometimes lead to difficult comments or conversations. Please report anything inappropriate to your care manager as soon as the shift ends (or immediately, if you feel physically uncomfortable). Please be aware that some elderly clients, particularly those with dementia, may not have full awareness of what they are saying.
• Avoid using modern slang or abbreviations (like “arvo” instead of “afternoon”) when talking to elderly clients. Do not talk too fast. If your client does not understand, speak louder and slower or try to simplify your explanation/question. Many elderly people have hearing issues and some may need time to comprehend and respond.

Unacceptable Behaviour for Aged Care Workers:

• Do not wait until the last minute to call in sick or late. Give your employer as much time as possible to find a replacement worker. Leaving an elderly client with no carer and no explanation causes distress and confusion. Do not call the client or their family, only your care manager or rostering team. Do not text or leave voicemails for your employer, you must speak to someone on the phone regarding your absence.
• Do not agree to early morning shifts if you are not a morning person.
• Never leave a client alone, unless they are sleeping or during private bathroom use (or where specified by their family).
• Never leave a client’s house. Only leave at the end of your shift or after you have spoken to a care manager (if, for example, you become sick or injured during the shift).
• Do not become distracted by your phone during your time with a client. It is bad manners and a client could injure themselves while you are distracted.
• Do not discuss work related stress with clients or their families. If you need help or advice, contact your care manager or use the company EAP service (free and anonymous).
• Avoid religious or political discussions where possible. If a client says something inappropriate or uncomfortable to you, call your care manager and they will give you advice.
• You must attempt to kindly reject money or gifts from clients. It is acceptable to gently inform them that your employer doesn’t allow gifts to be accepted. If they insist on giving you something, tell them you will check with your care manager.
• You must not become angry with clients. Do your best to communicate clearly. If the situation is not improving, move to another room (if safe to do so) and call your care manager for advice. If your care manager is unavailable, you can speak to another one. If you are unsure about anything, always call a care manager first. Do not leave the client’s house unless you feel unsafe to remain there.
• Do not switch your phone off or to silent/do not disturb mode during the hours you agreed to be contactable. Please carefully consider when you will be able to answer your phone.

Conversation Prompts:

Family: Mrs Blank always asks about carer’s families. Keeping your side of the conversation at “surface level” is important. Surface level means only sharing the basics (for example, first name only, ages, jobs) and then directing the conversation back toward the client’s life and family. Use the opportunity to learn about them by saying “Tell me more about your family/children” or asking, “What about yours?” when you finish answering their question.

Example Response: “I have three teenage children – 2 boys and 1 girl – they are wonderful. A bit of a handful from time to time, as you would expect. Do you have any children, Mrs Blank? What do they do for study/work? Do they visit you often? Do they live close by? Do you have any grandchildren?”

Hobbies/Interests: Everyone enjoys talking about themselves, so feel free to ask your clients what they enjoy doing, if they have any talents or interesting skills, what music or movies they enjoy, if there is something they would like to do or try, if they used to have a hobby or interest that they can show you their work from (for example, paintings or drawings). This could even open up discussions for visiting related places like art galleries, plays, shows, films or restaurants. If your client is open to visiting a place, speak to your manager and the client’s family first to arrange a suitable plan.

Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

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The Australian Government Department of Health and Aged Care now funds the Fair Work Commission’s 15 percent wage increase for Registered Nurses, Enrolled Nurses, Assistants in Nursing and Personal Care/Home Care Workers. Please read the below summarised information, sourced partially from The Aged Care Guide, to see if becoming an aged care worker could be right for you.

What Is An Entry Level Worker?

• Entry level means you are starting as an aged care worker for the first time.
• Anyone over 18 can apply to become an aged care worker.
• Australian citizens and international applicants are welcome to apply for an entry level role.
• There are currently no minimum standard qualifications for entry-level care workers.
• Entry level workers do require screening checks to ensure they will work safely and responsibly with elderly people.

Completing A Screening Check:

• Police Check: To become an aged care worker, you must obtain an Australian police check. Online providers include CrimCheck, Fit2Work and Australia Post. Obtaining a check costs approximately $50 and will take between 3-7 days to return. Notify your employer as soon as your police check returns, regardless of the result.
• Reference Checks: Find two people who are happy to answer questions about what is it like to work with you. The best referee is someone you worked with for a month or more. A boss or supervisor is ideal but a colleague you worked extensively with is acceptable, too. Do not ask a friend, relative, neighbour or spouse. Ask referees for their current phone number and email address, and inform them they will be contacted soon.
• Interview: Ensure you arrive on time or 5 minutes early to any scheduled job interviews. Do not arrive too late or too early. Always call as soon as you become stuck in traffic, become lost or if you can no longer attend. Do not call in sick or late when the interview is just about to begin, and do not show up more than five minutes late. Arrange travel and parking the day before your interview, and check a map to ensure you know the way. Double check the address you are travelling to.

Am I Right For Aged Care?

As with any career, some are better suited to become an aged care worker than others. Helping elderly people is extremely rewarding, but can also be challenging.

Carefully consider the following criteria before becoming an aged care worker:

• Are you willing to occasionally travel up to an hour from your house if required? (Please note, public transport is not an option)
• Are you willing to work 24 hour or sleepover shifts?
• Are you comfortable with casual shift work?
• Can you remain calm if someone else becomes distressed or confused?
• Could you be described by others as a gentle, sensible and calm person?
• Do you genuinely care for and want to help elderly people?
• Can you work well with different personalities to your own?
  
• Do you enjoy long conversations?
  
• Are you an organised person?
  
• Are you always early or on time to work?
  
• Are you willing to work early mornings?
  
• Do you have a valid driver’s license? Do you have a car?

• Please Note: This list is not a compulsory requirement. Your responsibilities will differ based on what role you apply for. This is a general indicator of what to expect, and what will be expected of you, if you do decide to become an aged care worker.

As per the Aged Care Act of 1997, you must be of sound mind, in control of your actions and have not declared bankruptcy.

How To Be An Effective Aged Care Worker:

• Always answer calls from your care employer to assist with schedule changes. You must be easy to contact and quick to respond.
• Ensure you can reasonably take on shifts on a regular, ongoing basis.
• Be aware that older age and generational/cultural differences can sometimes lead to difficult comments or conversations. Please report anything inappropriate to your care manager as soon as the shift ends (or immediately, if you feel physically uncomfortable). Please be aware that some elderly clients, particularly those with dementia, may not have full awareness of what they are saying.
• Avoid using modern slang or abbreviations (like “arvo” instead of “afternoon”) when talking to elderly clients. Do not talk too fast. If your client does not understand, speak louder and slower or try to simplify your explanation/question. Many elderly people have hearing issues and some may need time to comprehend and respond.

Unacceptable Behaviour for Aged Care Workers:

• Do not wait until the last minute to call in sick or late. Give your employer as much time as possible to find a replacement worker. Leaving an elderly client with no carer and no explanation causes distress and confusion. Do not call the client or their family, only your care manager or rostering team. Do not text or leave voicemails for your employer, you must speak to someone on the phone regarding your absence.
• Do not agree to early morning shifts if you are not a morning person.
• Never leave a client alone, unless they are sleeping or during private bathroom use (or where specified by their family).
• Never leave a client’s house. Only leave at the end of your shift or after you have spoken to a care manager (if, for example, you become sick or injured during the shift).
• Do not become distracted by your phone during your time with a client. It is bad manners and a client could injure themselves while you are distracted.
• Do not discuss work related stress with clients or their families. If you need help or advice, contact your care manager or use the company EAP service (free and anonymous).
• Avoid religious or political discussions where possible. If a client says something inappropriate or uncomfortable to you, call your care manager and they will give you advice.
• You must attempt to kindly reject money or gifts from clients. It is acceptable to gently inform them that your employer doesn’t allow gifts to be accepted. If they insist on giving you something, tell them you will check with your care manager.
• You must not become angry with clients. Do your best to communicate clearly. If the situation is not improving, move to another room (if safe to do so) and call your care manager for advice. If your care manager is unavailable, you can speak to another one. If you are unsure about anything, always call a care manager first. Do not leave the client’s house unless you feel unsafe to remain there.
• Do not switch your phone off or to silent/do not disturb mode during the hours you agreed to be contactable. Please carefully consider when you will be able to answer your phone.

Conversation Prompts:

Family: Mrs Blank always asks about carer’s families. Keeping your side of the conversation at “surface level” is important. Surface level means only sharing the basics (for example, first name only, ages, jobs) and then directing the conversation back toward the client’s life and family. Use the opportunity to learn about them by saying “Tell me more about your family/children” or asking, “What about yours?” when you finish answering their question.

Example Response: “I have three teenage children – 2 boys and 1 girl – they are wonderful. A bit of a handful from time to time, as you would expect. Do you have any children, Mrs Blank? What do they do for study/work? Do they visit you often? Do they live close by? Do you have any grandchildren?”

Hobbies/Interests: Everyone enjoys talking about themselves, so feel free to ask your clients what they enjoy doing, if they have any talents or interesting skills, what music or movies they enjoy, if there is something they would like to do or try, if they used to have a hobby or interest that they can show you their work from (for example, paintings or drawings). This could even open up discussions for visiting related places like art galleries, plays, shows, films or restaurants. If your client is open to visiting a place, speak to your manager and the client’s family first to arrange a suitable plan.

Example: Mr Blank is quiet and reserved around new people but enjoys reflecting on his younger years. He was a talented artist who produced many artworks. “Can you show me the artwork or any photos of it?”, “What was your inspiration?”, “How long did this artwork take to complete?”. Other similar questions: “Do you have any hidden talents or unique skills?” “Do you enjoy a certain hobby?” “What did you like to do in your spare time?”

History: Your client likely has a very interesting life story, and many elderly people love reflecting and sharing memories with others. Ask your client about their childhood or adulthood, their career, where they have travelled to, and any other memories. If they decline to answer something, do not keep asking them to tell you.

Example: “Mrs Blank, what’s your favourite childhood memory?” “Is there something you’re most proud of?” “Have you travelled overseas?” “What’s the funniest thing you’ve ever seen or done?”

Beginner aged care qualifications:

An easy way to obtain aged care qualifications is through a study system called TAFE. TAFE stands for Technical and Further Education and is designed as an alternative to a university degree or for people looking to upskill.

Certificate III in Individual Support (Ageing): Additional TAFE training must be completed to achieve a certificate. The certificate is obtainable through the fee-free TAFE initiative, where the government provides accessible tuition to eligible people new to the course. More information here: https://www.vic.gov.au/free-tafe

Keep in mind that your employer may be able to support your placement via paid work. Luxe Care can usually offer shifts that meet the placement requirements, if the TAFE course accepts placement in Home Care. This means you can work your normal shifts and be paid, while also ticking off your placement requirements.

Higher aged care qualifications:

• The Roman numeral system indicates level of training and education: a higher numeral, such as a Certificate IV (Four) indicates more specialised knowledge than a Certificate III (Three).
• A Certificate IV gives you the skills and training to provide specialised support for older people in a range of settings and requires 120 hours of specified work. A Certificate IV will open up management and operations role opportunities.
• A Bachelor of Nursing could allow you to enter the Aged Care Nursing Clinical Placements Program. A Bachelor of Nursing is required to become a registered nurse, but a Diploma in Nursing, or an Advanced Diploma in Nursing, is needed to become an enrolled nurse.
• The Home Care Workforce Support Program provides funded training and work placement opportunities for home care workers. More information here: https://www.health.gov.au/our-work/home-care-workforce-support-program
  • 
    

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