COVID-19 Update: Luxe Care is closely monitoring the COVID-19 pandemic and appreciates the gravity of the risk of Coronavirus and our responsibility to care for the most vulnerable population groups, our aged clients and our staff. For those seeking assistance at home rest assured we have the capability and capacity to provide immediate assistance to you or your loved one. Click here for more information.

how does private home care works

Private home care works like many services you access throughout your life. The best part about private home care is that you are in control.

Usually a client calls Luxe Care and one of our senior Registered Nurses has a brief conversation to find out what you want. Remember, we are here to help you, not tell you what you need. We can then arrange a visit if you would like. Our staff are often seeing new clients at their homes, at their lawyers or accountants, in hospital or at a family members house. Again, it is all up to you. We can even arrange video calls if your preference at first is for that.

Once we listen to what you would like, and understanding your background, we carefully match up the right staff. This involves making sure we match staff with the right skills and also importantly staff that we think you will get along with. There’s no point having help if you don’t like someone! We can even arrange for you to meet our staff so you decide. And if for some reason you just don’t “click” all you need to do is let us know.

Along with allocating the perfect staff member or couple of staff members, you also have your own Care Manager. Our Care Managers are experienced Registered Nurses and they oversee everything for you. On call 24 hours a day, if their staff are with you, say on a weekend or overnight, there is always someone they can call. And even if you don’t have our staff on, you can always call us. The Care Managers make sure every thing runs smoothly and can help you with a range of things to ensure you get the most out of our services and living at home is the best it can be. After all, no one wants to move to a nursing home if they don’t need to.

We are all about collaboration, the best care and making sure you live the life you want. There are no lock in contracts however we do require just a little bit of notice if you make other plans and need to cancel a visit. So with Luxe Care private home care you can have as much or as little care as you like.