Understanding the New Support at Home Program: What Families Need to Know

The Support at Home program has made a huge difference to the aged care system in Australia. The program is a replacement for the previous Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs and aims to provide a more flexible and streamlined way to deliver in-home care services to older Australians so they can continue to live safely and independently in their own homes. 

It can be daunting to understanding these changes when considering In Home aged care services for someone you know and care for. This guide breaks down the essential aspects of the new program and ways that quality in-home care providers like Luxe Care can maximise support use.

What is the Support at home program?

Support at Home is a program of government-funded services that assist older Australians to be supported to be independent and live in their homes longer. This programme offers eight funding classifications around an individual's assessed care needs, providing support to be better matched to individual needs.

The program also has a more transparent structure of services, monthly budgets, and a more transparent care delivery and participant contribution model.

What service can be provided at home through Support?

From an individual's assessment and approved funding, Support at Home can offer assistance with:

• Personal care and daily living activities

• Home support and home duties

• The presence of friends and family.

• Involvement in the community and providing transport support

• Nursing care

• Allied Health and wellbeing support services 

  
  

How Luxe Care Supports Clients at Home

At Luxe Care we only provide caring, individualised in-home care to help our client keep his or her independence, dignity and quality of life.

Services that we provide could include:

1. Personal Care

Assist in daily living skills including showering, dressing, grooming, toileting and mobility.

2. Domestic Assistance

Assist with home maintenance, in particular cleaning, washing clothes, cooking and keeping the home safe.

3. Companionship and social support

Increased social interaction, support to attend appointments, outings and community events to minimise isolation and improve wellbeing.

4. Transport Assistance

Assistance with going to medical appointments, shopping, social events and other necessary errands.

5. Nursing Care

Highly professional care by a nurse which is provided at the comfort of their home, helping their client to take care of their health and continuous care.

6. Respite Care

Support which is flexible enough to enable family carers to have a break whilst maintaining excellent provision for the person they care for.

Our highly trained team collaborates closely with clients and families, designing customised care plans based on each person's goals, preferences and evolving requirements.

What does this mean for families?

The new Support at Home program focuses on greater personalised care and promoting independence. 

For the family:

• Care can be personalised to meet individual assessed needs.

• The amounts of funding are tailored to the complexity of the care needed.

• Services are flexible and may be adapted to respond to changing circumstances.

• Clients can stay in comfortable environments and have professional assistance provided.

It is important to select the appropriate provider. Families should seek out a provider that has clear communication, experienced employees, individual care planning, and a concern for the client’s wellbeing.

How to Get Started

The first step to registering for Support at Home services is to register on My Aged Care and make an aged care assessment. When approved, you pick the provider that provides the most suitable service and that you like best.

Aged Care at Luxe Care is understood and can seem complex. We are here to assist clients and families with the process and provide high-quality, in-home support services designed to help people remain independent, comfortable and at ease.

Frequently Asked Questions

1. What is Support at Home?

Support at home is the Australian Government aged care scheme which provides funded aged care and support services to help older Australians to live at home independently.

2. Who is eligible for Support at Home?

Older Australians who require assistance to remain living safely and independently at home may be eligible following an assessment through My Aged Care.

3. May I select my provider?

Yes. Once you are eligible for funding, you will have a choice of aged care providers that will meet your needs and wishes.

4. What services does Luxe care offer?

Luxe Care offers customised in-home care services such as personal care, domestic support, social support, transport support, nursing care and respite care.

5. Are there opportunities for change of care when needs arise?

Yes. Care plans may be assessed and modified when circumstances change to help the client to receive the right care.

6. Does Luxe care for family carers?

Absolutely. Luxe Care can assist family carers and care remains continuous through respite care and family communication.

7. How to schedule services at Luxe Care?

Talk to Luxe Care staff about the situation. We can provide information regarding the services available, answer questions about the Support at Home program and guide you to take the next steps in receiving care.

Ready to get started?

Call Luxe Care on 1300 674 886 or book your free, no-obligation consultation to explore flexible in-home care solutions tailored to you.